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If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Need to report a problem or not sure about the next steps? This is the loophole. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Both buyers and sellers must meet all applicable return requirements. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. But I certainly won't be surprised if I have to allow a return anyway. Also this makes the process require the buyer send the item back instead of filing a claim. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. The return is treated as if the item didn't match the listing. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Please use this in a story so everyone knows. All you had to do was call eBay and it was done. I have a chrome plugin that replaces buyer with seller and seller with buyer. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. '&charset='+document.characterSet : '')); If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. This can be useful when the buyer isn't completely satisfied with their purchase. How to go about returning an item when a seller doesn't accept returns? The seller claims the item is not compatible with his mobile device. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. When a buyer opens a return request, the funds related to the sale may be put on hold. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); First his reason for the return was, "Item not working" and now it has changed to"Item not as described". the seller life. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Copyright 1995-2023 eBay Inc. All Rights Reserved. You can also find more information in our full article below. Well which one is it? I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Add a message to the buyer explaining why the refund wasn't full. Withdrawals may be covered separately by the eBay vault. The buyer requests a return in their My eBay and you'll be notified by email. What happens if an eBay seller doesn't accept a return? - Quora Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. The buyer returned the item used or damaged. See Partial refund guidelines. I am not saying that's what OP was doing, just informational, since they are new to SNADs. Some returns may remain open for up to 35 business days. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. When a seller opts to 'not accept returns' it can be a benefit to buyers. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If a seller loses a chargeback they may be eligible for payment dispute seller protections. We've outlined your response optionsbelow. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" If the customer wants to return your item bad enough regardless of the real reason for the return. In some cases, your response options may differ. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. eBay Money Back Guarantee policy I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. New comments cannot be posted and votes cannot be cast. Returns cannot be closed at the request of a seller. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. if (document.context) document.write ("&context=" + escape(document.context)); When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Return an item for a refund | eBay ebay seller doesn t accept returns - austinresearch.co.uk For a low value item not worth paying return shipping for some sellers will just refund in full. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Buyers can always submit a return request, even if your returns policy says you don't accept returns. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Give your rule a name and then select Save and turn on. eBay may step in without the buyer asking if there is no valid tracking information available. Add a message to the buyer explaining why the refund wasn't full. No support for sellers in these cases. Thanks for being honest about this. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Returns should be sent with tracked shipping that can be independently validated. So let me get this straight? This dragged out the process, caused unnecessary stress and confusion. In the wrong place? As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. am I required to pay for shipping? In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Preventing returns is about more than protecting the seller rating and feedback score. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Annoying isnt it. Select. Keep in mind that some returns can remain open for up to 35 business days. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Now I just have to hope he actually sends back the keyboard instead of bricks. What in the actully insanity is this? You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? See our Partial refund guidelines for more details. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. The amount he wanted back was pretty much the whole amount once I deducted shipping. When listing an item, it's important to include your returns address - opens in new window or tab. var m3_u = (location.protocol=='https:'? var m3_r = Math.floor(Math.random()*99999999999); If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. You can also use this option if you want to offer to let them exchange the item. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. Accept the return:The buyer will send the item back to you for a full refund. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Create an account to follow your favorite communities and start taking part in conversations. See Exclusions and special coverage. Here you can discuss returns with other members. This is all true, but only for items that are REALLY Not As Described. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. You can see it on the listing if it qualifies. Tip You accept returns in your policy and the buyer changed their mind about a purchase. Currency exchange rate applied to refunds. Also this makes the process require the buyer send the item back instead of filing a claim. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. Give a full refund The buyer will receive a full refund. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Select the applicable selling categories. I.E. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Shopping Cart Integrations ii. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. See Partial refund guidelines. document.write (document.charset ? eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . I recently sold a dji osmo mobile on eBay, I specified no returns. Evidence of successful delivery to the authenticator Extortion is now excusable as long as buyer mails you back anything including a brick. There is no more seller protection. As you may already know or will find out after watching this . A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. See ourpartial refund guidelines. For example, you may have opted to automatically accept return requests. I received two return requests this evening. Choose the item above to start resolving a return. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. You have 3 business days to respond to the request and resolve the buyer's issue. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Carefully check the returned item before giving the refund. See Partial refund guidelines. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. For example, you may haveopted to automatically accept return requests. Otherwise you can consider this closed - nothing more for you to do. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. if (!document.MAX_used) document.MAX_used = ','; Slow but it beats the stress and aggravations. if (document.mmm_fo) document.write ("&mmm_fo=1"); It may only be used to recoup losses when an item is returned used or damaged. Proof of delivery for returned items How to accept a return when the buyer changed their mind about a purchase. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send .